Information Technology Staff
Office of the CIO
The Office of the CIO is responsible for providing leadership and setting the strategic vision of IT for the University. The office handles communications, budgeting and payroll administration for the Information Technology Department at UTC.
Vicki Farnsworth
Vice Chancellor and Chief Information Officer
330 Doctors Building
Tony Parsley
Associate Vice Chancellor for Information Technology and Associate Chief Information Officer
540 McCallie Ave, 5th Floor
Web Development and Business Operations
The Business Operations team ensures the IT organization is efficient, effective and exceptional in its delivery of service.
In partnership and collaboration with the campus community, Business Operations is focused upon the following: asset management, budget management, communications strategy, daily operations, program evaluation, strategic planning and training delivery.
Chloe Harris
Social Media Coordinator
Omar Yasin
Social Media Coordinator
Client Services
The Client Services team consists of three integrated areas of support, all focused on providing customer service and technical solutions to the UTC campus.
The Help Desk provides support to all UTC students, faculty and staff via phone, email, and remote.
The Field Support team provides on-site support to faculty and staff for University-owned equipment in offices, computer labs and classrooms.
The IT Solutions Center acts as the third area of support on campus, with an emphasis toward assisting UTC's student body. Services provided by the IT Solutions Center, such as network registration, malware removal, software install, hardware troubleshooting, etc. are available to currently enrolled students on a walk-in basis with no appointment necessary.
Marcus Myers
Assistant Director of Client Services
540 McCallie Ave, 5th Floor
Stuart French
Technical Support Specialist
540 McCallie Ave, 5th Floor
Skip Prather
Technical Support Specialist
540 McCallie Ave, 5th Floor
Enterprise Systems
The Enterprise Systems group supports the University through consulting on software purchases, contract guidance, vendor project planning, implementation and administration of business-critical systems. The group is comprised of Banner Systems Support Services and Enterprise Applications.
The team plans, designs, develops, and collaborates with many campus constituents to provide systems that are efficient, effective, and support student and staff success.
Information Security
The Office of Information Security works with the campus community to secure systems and protect the confidentiality of student, faculty and staff information.
This is achieved by developing security policies and standards, providing awareness and training for the University community, using security tools to determine risk levels for systems and data and responding to security incidents.
Infrastructure Services
Infrastructure Services provides a wide range of services providing the technological foundation for all aspects of the University’s infrastructure. The Telecommunications team is responsible for the design, installation, and maintenance of the voice and phone systems. The Networking team ensures the University community has adequate connectivity to network and Internet resources including Internet 2. The Data Center team is responsible for providing the University with computing and storage resources both on-premises and in the cloud.
Robbie Reel
Director of Project Management Office
540 McCallie Ave, 5th Floor
